April 2017

customer-service

[vc_row][vc_column][vc_column_text]How do you measure performance for call center agents? Last year, more than half (57%) of America’s customers have have hung up their phones in frustration— their complaints still unresolved*. Something is wrong with how call centers are addressing their customers We outline 5 such somethings. And then explain how Small businesses can work around these:[/vc_column_text][vc_empty_space][vc_column_text] Problem 1:It’s taking too long to get to a live person. You’re already mad at...

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nifty_tools

[vc_row][vc_column][vc_column_text]How do you measure performance for call center agents? [qodef_separator class_name="" type="normal" position="center" color="" border_style="" width="" thickness="" top_margin="" bottom_margin=""] It’s not just about speed and number of calls/live chats answered. The bottom line is quality. [qodef_separator class_name="" type="normal" position="center" color="" border_style="" width="" thickness="" top_margin="" bottom_margin=""] Creating happier customers faster— is the true measure of your agent’s efficiency. [qodef_separator class_name="" type="normal" position="center" color="" border_style="" width="" thickness="" top_margin="" bottom_margin=""] Here are 4 tools...

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