Amazon connect first impressions
Amazon has entered into another segment. This time into the cloud call center space. So…
Getting your SaaS pricing right-Pricing for cloud call centers
When we launched our cloud call center product, Cloudagent, we were pretty clear about the…
Getting pricing right-SaaS pricing for cloud call center
When we were figuring out the pricing for our cloud call center product, Cloudagent, it…
Avaya bankruptcy-What does it mean for cloud contact centers
Unless you have been living under a rock, by now you must know that Avaya…
Here’s why your VOIP shouldn’t price per agent
So you’ve decided to adopt VOIP. Congratulations! By now, you’ve reviewed all the features you…
Your small business is already an excellent call center. Just add these 6 tools
Your small business is already an excellent call center. Here’s why: most or all of…
CRM: What small business owners need to know before taking the plunge
If you’re small business owner, chances are that cloud CRM advertisements are now stalking you…
4 Ways Customer Relationship Management could be part of your Cloud PBX Solution.
I’m hooked. The new local delivery outfit in my neighborhood is fabulous. And this is…