Cloud Contact Center

It starts with the simple act of recognizing your customer the moment they call. This is followed by instant and secure access to all their records – their preferences, past interactions and satisfaction levels – all the tools you need for building great conversations and making them feel understood.

You’ve placed an ad & the phone’s ringing off the hook! How’ll you cope? Don’t worry, with Kookoo, even small teams will never miss a lead. For starters, we enable up to 5 concurrent calls/live chats with up to 5 in queue. Your agents’ dashboards display the growing queue, as they speak – helping them time their conversations. Also, we ‘ve authorized unlimited agents – so others can pitch in anytime. Plus, we store every number – so you catch any abandoned calls later.

When you’re a small business, every holiday can hamper growth. But you can choose to grow even during holidays. Choose customized voice personalities to give your holiday message while the system records the customer number and keeps you informed. Call back instantly or schedule a call for later. Or easily redirect your calls to flexible/ part time or remote employees, whose performance is being tracked in real time by our software. Because with your contact center on the cloud, you or your employees can answer calls from anywhere.

Our contact center software is so easy to use – there’s no training needed. Don’t waste precious time getting old employees or new hires to learn. Just let them login from any PC – we’ve made it easier than the last mobile app you downloaded. You’ll even get suggested responses for your live chats to help you on your way.

With Kookoo, you’ll always be looped in with real time updates on your customer moods and employee performance. Go can go through call recordings and listen in to ongoing calls at any time. Letting you know exactly what’s going wrong – or right – at any given moment.