KOOKOO for small businesses

customer-service

[vc_row][vc_column][vc_column_text]How do you measure performance for call center agents? Last year, more than half (57%) of America’s customers have have hung up their phones in frustration— their complaints still unresolved*. Something is wrong with how call centers are addressing their customers We outline 5 such somethings. And then explain how Small businesses can work around these:[/vc_column_text][vc_empty_space][vc_column_text] Problem 1:It’s taking too long to get to a live person. You’re already mad at...

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If you’re small business owner, chances are that cloud CRM advertisements are now stalking you online. Yes. CRM is the latest application based technology to become accessible to small businesses. And yes— it is tempting. We all want to streamline our processes, manage better customer relations, tap into loyalty and drive more conversions. But is CRM alone going to deliver these results? Here’s what small business...

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