speech Tag

feature-intelligent-call-management

  At the beginning and end of every call, your Speech Analytics system displays customer mood on your Agents dashboard. How does a machine understand whether your customer is happy or not? It uses two things:   Natural Language Processing Sentiment Analysis.   Natural Language Processing. Conventionally, people used programming languages to “speak” to computers. But now, we see Alexa, Siri and Cortana, following instructions we give in our...

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