Mantras
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Amazon connect first impressions
in ozonetelAmazon has entered into another segment. This time into the cloud call center space. So gu...
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Getting your SaaS pricing right-Pricing for cloud call centers
in ozonetelWhen we launched our cloud call center product, Cloudagent, we were pretty clear about the...
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Avaya bankruptcy-What does it mean for cloud contact centers
in ozonetelUnless you have been living under a rock, by now you must know that Avaya has filed for ba...
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Here’s why your VOIP shouldn’t price per agent
in ozonetelSo you’ve decided to adopt VOIP. Congratulations! By now, you’ve reviewed all the feat...
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Your small business is already an excellent call center. Just add these 6 tools
in ozonetelYour small business is already an excellent call center. Here’s why: most or all of your...
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CRM: What small business owners need to know before taking the plunge
in ozonetelIf you’re small business owner, chances are that cloud CRM advertisements are now stalki...
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4 Ways Customer Relationship Management could be part of your Cloud PBX Solution.
in ozonetelI’m hooked. The new local delivery outfit in my neighborhood is fabulous. And this is ma...
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VOIP Uncut: The 5 must-have features checklist
in ozonetelIt’s dismaying. Most small businesses consider VOIP the cheaper option rather than the b...
